Shipping & Returns
We like to keep our shipping & returns terms simple and sweet for all of our customers.
All orders over $50.00 (tax incl.) will receive a free shipping discount to anywhere in Canada or the USA. All products are eligible, including sale items.
For orders under $50.00, a flat rate of $12.00 applies for anywhere in Canada or the USA.
If you are around Nanaimo and are able to stop by, ordering online and picking up at our downtown location will always be a free option! Our address is 206 Commercial Street, Nanaimo, BC, V9R 5G7.
Feel free to pick-up your items the same day you order (assuming we are open). Otherwise drop by at your convience (no time limits!).
5-10 Business Days. Our orders are all processed through Canada Post in Nanaimo. Hence, locations within BC will likely receive their items slightly quicker than orders on the east coast or in the United States.
All of our stock listed online is currently at our Nanaimo brick & mortar location. Your items will usually by fulfilled within 1-3 business days of placing the order.
We accept all product returns including change of mind returns and items that don’t fit, assuming the items are still in brand new condition. As a small business, we can only offer store credit for returns at this time.
For hygiene reasons, socks and underwear cannot be returned or exchanged.
If your order cannot be fulfilled by the NYLA Fresh Thread team, you will be eligible for a money refund as opposed to a store credit. We will contact you as soon as we can regarding any fulfilment issues.
Entering the incorrect postal address does not qualify for a monetary refund. If you realize your address has been entered wrong, please contact us immediately!
Wany of our products come with warranties via their manufacturer. Most often the warranty process will be available on the brands website or product packaging.
Feel free to contact our team for more information on any specific item.
The easiest way to start a return/refund/warranty process is to contact our friendly team at [email protected] or call the store at (250) 716-3331.
Please contact us within 30 days of recieving your order for returns/refunds.