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We like to keep our shipping & returns terms simple and sweet for all of our customers. Checkout our policy for each region below!

For Canadian Orders:

You will receive free shipping on all orders over C$75.00 to anywhere in Canada. For orders under C$75.00, a flat rate of approximately C$15.00 will apply.

We ship all items directly from our Nanaimo menswear store with Canada Post Expedited mail as our first preference delivery method. We aim to fulfill all orders within 2 business days. Once fulfilled, orders typically take between 5-10 business days to arrive depending on your location.

If you live nearby or are visiting Nanaimo, in-store pick up will always be a free option at our brick and mortar location. All our products are available for same day pick-up (no need to wait for email confirmation once the order has been placed).

Our retail store is located at 206 Commercial Street in downtown Nanaimo (V9R 5G7, British Columbia). Feel free to drop by during our opening hours, 10:00am - 5:00pm, 7-days a week. We will hold onto your order for as long as you need (no time limit for pick-up).

For Canadian orders We accept all returns, including change of mind returns, in exchange for store credit or alternative products. The products must still be in brand new condition with tags (it’s ok if you’ve tried them on!). All shipping expenses for returned or exchanged products are the responsibility of the customer.

Monetary refunds are only available for orders that cannot be fulfilled, or where an incorrect or damaged item is recieved. Unfortunately for hygiene reasons, socks and underwear are unable to be returned.

We appreciate being contacted at 250.716.3331 or [email protected] within 30 days of receiving the product to initiate a returns process. Return requests after the initial 30-day period may be denied at our discretion

Many of our products offer product warranties via the manufacturer. These can normally be claimed directly via the specific brands website or contact center. Feel free to contact us for help when initiating a warranty process with any of our brands.

On the rare occassion that you recieve a product that is already damaged, please contact us immediately. We will send you details on how to return the item and assess whether the situation warrants store credit, exchange, or a monetary refund.

For United States Of America Orders:

You will receive free shipping on all orders over C$75.00 to anywhere in the USA. For orders under C$75.00, a flat rate of approximately C$15.00 will apply.

We ship all items directly from our Nanaimo menswear store with Canada Post Expedited mail as our first preference delivery method. We aim to fulfill all orders within 2 business days. Once fulfilled, orders typically take between 5-15 business days to arrive depending on your location and customs processing times.

Due to increased shipping costs and cross-border processes, all sales are final for international orders. Change of mind and incorrect size returns are not currently accepted. Returns and monetary refunds are only available for orders that cannot be fulfilled, or where an incorrect or damaged item is recieved.

We appreciate being contacted at 250.716.3331 or [email protected] within 30 days of receiving the product to initiate a returns process. Return requests after the initial 30-day period may be denied at our discretion.

Many of our products offer product warranties via the manufacturer. These can normally be claimed directly via the specific brands website or contact center. Feel free to contact us for help when initiating a warranty process with any of our brands.

On the rare occassion that you recieve a product that is already damaged, please contact us immediately. We will send you details on how to return the item and assess whether the situation warrants store credit, exchange, or a monetary refund.

For International Orders:

We do not currently ship outside or Canada or the United States. Keep an eye on our store as this may change in the future!