Superdry is a small fitting brand. Customers generally purchase 1-2 sizes above their standard size.
Shipping & Returns
You will receive free shipping on all orders over C$75.00 to anywhere in Canada. For orders under C$75.00, a flat rate of approximately C$15.00 will apply.
We ship all items directly from our Nanaimo menswear store with Canada Post Expedited mail as our first preference delivery method. We aim to fulfill all orders within 2 business days. Once fulfilled, orders typically take between 5-10 business days to arrive depending on your location.
If you live nearby or are visiting Nanaimo, in-store pick up will always be a free option at our brick and mortar location. All our products are available for same day pick-up (no need to wait for email confirmation once the order has been placed).
Our retail store is located at 206 Commercial Street in downtown Nanaimo (V9R 5G7, British Columbia). Feel free to drop by during our opening hours, 10:00am - 5:00pm, 7-days a week. We will hold onto your order for as long as you need (no time limit for pick-up).
For Canadian orders We accept all returns, including change of mind returns, in exchange for store credit or alternative products. The products must still be in brand new condition with tags (it’s ok if you’ve tried them on!). If you're returning for warranty or defective purposes, please contact us for more information as the process may be via the product manufacturer.
Unfortunately for hygiene reasons, socks and underwear are unable to be returned. For all other returns, we appreciate being contacted at 250.716.3331 or [email protected] within 30 days of receiving the product to initiate a returns process.