FREE EXPEDITED SHIPPING ALL ORDERS OVER $99 CAD.

Free shipping offer automatically applied at checkout when the order total (*before tax) reaches a minimum of $99.00 CAD. Expedited shipping with Canada Post (Estimated 5-10 business days).

Valid for any destination in Canada. All products and quantities included.

FLAT RATE (EXPEDITED): $15.95 CAD. Estimated 5 - 10 business days with Canada Post.

EXPRESS: Estimated 2-3 Business Days. See price at checkout (*Only available certain orders).

FREE EXPEDITED SHIPPING ALL ORDERS OVER $99 USD.

Free shipping offer automatically applied at checkout when the order total (*before tax) reaches a minimum of $99.00 USD. Expedited shipping with Canada Post (Estimated 5-10 business days).

Valid for any destination in Canada. All products and quantities included.

FLAT RATE (EXPEDITED): $15.95 USD. Estimated 5 - 10 business days with Canada Post.

EXPRESS: Estimated 2-5 Business Days. See price at checkout (*Only available certain orders).

*Note: For US orders, custom fees may apply in rare scenarios at the discretion of the US border patrol. These fees are the responsibility of the customer (It is highly unlikely any items from our store will have any fees or be stopped at the border).

We currently offer standard flat rate shipping to over 35 worldwide countries. See if your country is included during the checkout process.

FLAT RATE INTERNATIONAL (UNTRACKED): $52.95 CAD. Estimated 7 - 28 business days with Canada Post.

FLAT RATE INTERNATIONAL (TRACKED): $67.95 CAD. Estimated 7 - 28 business days with Canada Post.

*Note: For international orders, custom fees may apply in rare scenarios at the discretion of the your countries border regulations. These fees, if any are applicable, are the responsibility of the customer.

All items available for purchase online are currently stocked at our Downtown Nanaimo brick & mortar location (where they are also available for purchase). As such, the time taken to receive your order will vary based on your distance from our store (example: customers in British Columbia will likely receive their orders sooner than customer in Ontario).

We try our best to fulfill all orders within a 48 hour time period. Our Postal drops are usually scheduled on Mondays, Wednesdays, and Fridays.

For most orders, a tracking number is created. If you do not automatically receive your tracking number (or have questions about the time frame of your order), please reach out to our team.

Please note that tracking numbers are a courtesy and not a requirement for the order.

Shipping time frames are estimates only. We almost always ship our items expedited to give them the best chance at arriving sooner. However, we do not control the postal service and cannot predict if unforeseen delays will occur (such as weather events, items held at post offices, item returned to sender, etc.).

We will always send the item to the address you provide when completing the checkout process (unless otherwise contacted). If you fail to pick up the item, or the address provided was incorrect, you will not be eligible for any forms of compensation.

If Canada Post decides to no longer ship to your location, unfortunately that means we also cannot ship to your location. In these rare scenarios (usually related to extreme weather events), we will contact you to discuss refunds and order cancellation options.

206 Commercial Street, Nanaimo, BC, V9R 5G7, Canada.

Sunday - Tuesday: 10:00am to 5:00pm PST

Wednesday - Saturday: 10:00am to 6:00pm PST

After completing the checkout process for your order, you will receive an email confirmation. Simply bring this email to our store to collection your items!

We will hold onto your items as long as needed. There is also no need to wait for another confirmation if you would like to pick your items up on the same day as you ordered.

To start a returns process, please contact our store by any of the following methods within 30 days of receiving your order.

Email: contact@nylafreshthread.com

Phone: +1 250 716 3331

Visit Our Store: 206 Commercial Street, Nanaimo, BC, V9R 5G

Please have receipt, order confirmation, customer name (if given), order number, or date of order ready.

We're happy to accept change of mind returns at our store. Simply contact our store within 30 days of receiving the item to start your returns process!

All items that you wish to be returned are to be delivered/shipped back to our Nanaimo store at your own expense. You will then recieve a NYLA Digital Gift Card (useable online or in-store) equal to value of your returned item as compensations.

ALL ITEMS MUST STILL BE IN BRAND NEW CONDITION (NEVER WORN) WITH TAGS

We're happy to accept wrong size returns at our store. Simply contact our store within 30 days of receiving the item to start your returns process!

All items that you wish to be returned are to be delivered/shipped back to our Nanaimo store at your own expense. You will then recieve a NYLA Digital Gift Card (useable online or in-store) equal to value of your returned item as compensations.

ALL ITEMS MUST STILL BE IN BRAND NEW CONDITION (NEVER WORN) WITH TAGS

While we do our best to maintain 100% accuracy for all our orders, discrepancies do occasionally occur where you may receive the incorrect item, or the item doesn't match its picture.

In these situations please contact us as soon as you receive the item. We will send you a return shipping label (costs covered by the store) to have the matter promptly corrected. You will then have a choice of another item/s, a Gift Card, or a monetary refund.

ALL ITEMS MUST STILL BE IN BRAND NEW CONDITION (NEVER WORN) WITH TAGS

While we would never send a damaged item (all our items are thoroughly checked before being packed and shipped), we do understand that items can get damaged on their journeys. If you open your package and the item is damaged in any way (i.e. ripped, torn, dented, snapped, etc.), please contact us immediately.

In these situations, we will usually ask for a photo of the item, before sending you a return shipping label (costs covered by the store) to have the matter promptly corrected. You will then have a choice of another item/s, a Gift Card, or a monetary refund.

ALL ITEMS MUST STILL BE IN BRAND NEW CONDITION (NEVER WORN) WITH TAGS

A good portion of our products come with warranties to ensure that you're able to make use of the quality you pay for.

All of these warranties are covered by the individual brands and not our store. If you need help contacting the brand to start the warranty process, we're always happy to help!

*Note: If the item is already damaged when receiving your package, please see above

All products at our store are eligible to be returned except for the following exclusions:

Underwear (Hygiene reasons - applies even if the box is unopened)

Clearance Items (Classifed as 60% Off or higher)

Gift Cards (once a gift card has been issued, there is no possibly way to refund it)

Used Items (If an item has been worn or used, it is no longer eligible to be returned)

Shipping costs from the United States (or elsewhere internationally) are high. We're happy to accept returns, but you may want to double check that it is worth it to return the item when factoring in shipping costs!

(As per above, we will cover the return shipping costs in situations where you receive an incorrect or damaged item).

NYLA Fresh Thread
206 Commercial Street
Nanaimo, BC, V9R 5G7,
Canada

Phone: +1 250 716 3331

Email: contact@nylafreshthread.com

In the rare scenario you receive a product different from the one you ordered/were expected, you will be offered a full monetary refund upon the return of the item (at the stores own expense). You may also choose a different option, such as receiving alternative products or the correct item (if available) instead of the monetary refund.

In the rare scenario you receive a product that is already damaged (not a warranty issue), you will be offered a full monetary refund upon the return of the item (at the stores own expense). You may also choose a different option, such as receiving alternative products or the correct item (if available) instead of the monetary refund.

If the item you ordered is out of stock or unable to be fulfilled, you can choose to recieve a full monetary refund for that item (or another solution offered by our staff - such as alternative products).

If we cannot fulfill your order (for whatever reason), we will notify you. In this scenario you will be eligible to recieve a full monetary refund for the unfilled items. You may also have the option to accept an alternative solution offered by our staff instead of the monetary refund.

If you contact us before the order has been fulfilled, we may be able to cancel your order and provide a full monetary refund (or a partial refund if you only want to cancel certain items).

In this scenario, a montetary refund will only be an option if the order shipping label has yet to be created (after it is created - usually within 24 hours of the order being placed, the return will be classified as a change of mind return and not eligible for monetary compensation - see above).

If you wish to cancel your order before it is shipped, it is best to contact as soon as possible during our opening hours (phone is always best in this situation).

Phone: +1 250 716 3331

Email: contact@nylafreshthread.com