The Legal Stuff

As a small business operating both as a brick & mortar store and an online retailer, it's standard business practice (and also pretty mandatory) that we have fairly comprehensive written policies.

Change-of-mind Returns:

We happily accept change-of-mind returns for all items store-wide, excluding underwear, in exchange for alternative items/sizes or store credit (in the form of a gift card).

All return requests must be made within 30 days of receiving your order. Items must be unworn and with tags (brand new condition). At this time, we are unable to provide monetary refunds for change-of-mind returns.

All Policies:

Please feel free to click on any following links:

• Terms of Service
• Privacy Policy
• Shipping, Returns, & Refunds (Customer Friendly)
• Shipping Policy
• Refund & Returns Policy
• Contact Information
• Site Map
• RSS Feed

Alternatively, you can also contact our friendly team at (250) 716-3331, contact@nylafreshthread.com, or at 206 Commercial Street in downtown Nanaimo.

Don't worry! There are no hidden catches, terms, or traps to be found by only reading our simple support pages. We just place them on this page to reduce the number of links in our footer!